"i called roadside assistance for my glk450 because the battery went dead it only took 15 min for the mechanic norman delco to come to my aid he was respectful and cordial and gave me a chance to explain the situation he then checked the car and educated me as to the cause of the problem in a professional manner i am a car enthusiast and i appreciate a knowledgeable person when i talk to one and if i have to bring my car in for service i would personally request for norman to handle it" - Larry M
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