"i called roadside assistance for my glk450 because the battery went dead  it only took 15 min for the mechanic norman delco to come to my aid    he was respectful and cordial and gave me a chance to explain the  situation  he then checked the car and educated me as to the cause of  the problem in a professional manner   i am a car enthusiast and i  appreciate a knowledgeable person when i talk to one and if i have to  bring my car in for service  i would personally request for norman to  handle it" - Larry M  
 
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