"First, let me say i've been in the customer service industry for 25 years i have never experience such a stellar group of employees. From the moment i drove up to the service doors i was approached with such professionalism. I was acknowledged by every employee i came in contact with before i was introduced to my service advisory. Crystal Miller sat next to me at the lounge and very sincerely ask how my morning was doing. I brought in my 03 e320 with 110,000 miles because it developed a starting problem. She ask a few questions about my condcerns, within minutes provided a service order and offered a shuttle to bring me to work in Vacaville.Later that afternoon she called me at work, gladly telling me that the issue was under recall and that Mercedes would take care of it. Unfortunately the part had to be ordered and wouldnt be ready until the next day. So i was offered a courtesy vehicle,picked up at work at my convience given a brand new clk 350 to drive. I picked up my car this morning as soon as they opened at 8 am i was greeted in same manner to no suprise.Brian, the assistant service manager promptly had my car retrieved within minutes before i even got a cup of coffee. I have not written any kind of review until now because of the exceptional customer service i have received. Thank you for such a wonderful experience." - Jeff a.
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